Customer Success Stories
| Company | Challenge | Solution | Result |
|---|---|---|---|
| Hubspot | • After Azuqua was acquired by Okta, they began looking for a replacement to build automations without relying on engineers. • CIO asked the team to explore building a dedicated business systems team, so they wanted an automation partner to help guide them and provide a roadmap to success. | • Chose Workato as their guide to help them migrate their existing workflows, expand for rapid adoption • in tackling new use cases, and provide a community of other business systems professionals to learn from. | • The team at HubSpot successfully automated Lead Syncing, Employee Onboarding /Offboarding, Security/Dev Ops workflows, data sync and migration, ticket management and incident tracking, creating speed that enables the company to scale rapidly without additional resources |
| Nutanix | • High costs from over-purchasing & under-utilizing their VMS (Vendor Management System) • Caused a huge IT backlog within the VMS that required manual processes. • 80% of Legal team’s capacity responding to NDA requests, limiting workload productivity. • High security and compliance risks of having a data breach, due to nature of their business | • Workato greatly reduced their reliance upon their VMS & used them more effectively • Automated their NDA requesting system, giving back time to their legal team, empowering them to do more specialized and strategic tasks. | • Maximized VMS utilization, and reduced costs with automatic deprovisioning • 100% IT SLA (Service Level Agreement) compliance 2X faster response times for IT tickets • 80% reduction in Legal operation costs • 100% security compliance, zero data breaches |
| Grab | • With the acquisition of UBER’s SEA operations, • Grab saw a massive influx of new initiatives and people. • Onboarding and provisioning of new staff was too time consuming and often prone to human error. • A lean IT team meant onboarding automation (and other IT operations) were getting delayed due to bandwidth. • In a time of rapid expansion, Grab needed to ensure that processes across IT and PeopleOps were as efficient and robust as possible. | • Automated onboarding process & provisioning of Jumpcloud and windows hardware loaded with all approved applications and permissions in under 20 minutes. • Built ChatOps hub into slack to complete It • requests, manage systems and assets, and provide employees immediate response to queries via chatbot. | • Thinks of Workato as “the vehicle for dispelling bottlenecks across the organization” • Saved in excess of 3000 people hours • Provisioning and building future integrations in a fraction of the time • Eliminated Human Error • Elevated Employee Experience |
| Toast | • Toast had been using Celigo for a couple of years. At the time of purchase, Celigo had the best Netsuite connector, but it hasn’t been kept • up-to-date. • It was too hard to make changes to their • integrations without Celigo’s help, which was slow and costly. • Wanted the ability to create integrations internally, without needing professional services. | • Replaced Celigo with Workato to automate their Netsuite to Salesforce integration • Built a set of HR and bank reconciliation Automations. • Used Workato to provide APIs for integration with partner systems. • Empowered their employees to create integrations without vendor or IT team involvement. | • Were able to create hundreds of automations on their own, across functions in the business. • They use Workato to monitor the automations. • Jason earned two promotions since implementing Workato, and his team grew from 1 to 4 people, because of the value they provide to the business |
| Slack | • Were manually building integrations for their ecosystem of many dozens of apps, where the pieces were constantly changing • Wanted to leverage their own technology, Slack, where their people did most of their work • Sales, Marketing, Legal, HR, and Finance all had integration requirements, and Monica’s team at the time was only 2 people | • Deployed Workato in 2016, got up to speed fast, and enabled other teams to build • Workato has become the operating system behind their entire business, upon which they can innovate and adjust to constant change | • Were able to get up to speed quickly to serve the business well to enable scaling. • Today, 80+ builders have created hundreds of automations, and they use Workato to monitor them • As potential use cases increase, they’ve continued to grow with Workato because of the flexibility, reliability, completeness, and ease of building |
| Gainsight | • As Gainsight’s first CIO, Karl found that there were many apps that different departments had brought in, but none of them were integrated • Because integration is a key areas of value IT can provide, he focused on finding the right integration platform first | • Chose Workato so all the teams could get a lot done without needing technical expertise • Initially focused on integrating the quote-to-cash process, then moved more toward automation as they got comfortable with Workato | • Karl considers Workato his “Swiss Army Knife” because they use it for much more than integration. (Automation, ETL from SaaS apps) • Being able to do multiple use cases with one skillset has allowed IT to add a lot of value without adding a lot of headcount |
| Enbridge | • With 18,000 employees worldwide, as well as recent acquisitions, Enbridge needed to streamline its HR processes across the board. • From onboarding, offboarding and • systems access provisioning to global payroll and safety program management. With over 100,000 events an hour, other integration platforms failed agility and robustness test. | • Single centralised HR Hub integrating SAP, Workday and dozens of other apps / data sources with over 100 automations across all of them in a wall-to wall deployment. | • Enbridge was able to shift strategy from • fragmented local integration providers to Workato’s cloudnative platform after the acquisition of • another energy company, successfully integrating dozens of HR apps into a unified HR hub. This large-scale project allows the addition of new employees from acquisitions to join the company’s processes like payroll without any problems. |
| Malwarebytes | • Initial data warehousing & analytics • project to develop business insights from data across the organisation. • Biz Systems team getting 1-3 automation request a week from across different • units. • Needed an integration system that facilitated broader range of use cases beyond ETL and data ingestion. | • Pulling data from over 50 different critical business apps and sources and replicating in Snowflake data warehouse followed by streaming data to looker for data visualisation. • Broader enterprise workflow automations such as synchronising billing data from website to SFDC as well as integrations across other business application such as workday, zendesk, marketing cloud, etc… | • Tied into two top business initiatives (business wide insights/analytics & customer success/retention operations), as well as enabling Biz systems team with future automation requests, Workato facilitates the overall health of Malwarebytes business in real time |
