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Customer Success Stories

Enterprise Automation

CompanyChallengeSolutionResult
Hubspot• After Azuqua was acquired by Okta, they began looking for a replacement to build automations without relying on engineers.
• CIO asked the team to explore building a
dedicated business systems team, so they
wanted an automation partner to help guide them and provide a roadmap to success.
• Chose Workato as their guide to help them
migrate their existing workflows, expand for rapid adoption
• in tackling new use cases, and provide a
community of other business systems
professionals to learn from.
• The team at HubSpot successfully automated Lead Syncing, Employee Onboarding /Offboarding, Security/Dev Ops workflows, data sync and migration, ticket management and incident tracking, creating speed that enables the company to scale rapidly without additional resources
Nutanix• High costs from over-purchasing & under-utilizing their VMS (Vendor Management System)
• Caused a huge IT backlog within the VMS that required manual processes.
• 80% of Legal team’s capacity responding to NDA requests, limiting workload productivity.
• High security and compliance risks of having a data breach, due to nature of their business
• Workato greatly reduced their reliance upon their VMS & used them more effectively
• Automated their NDA requesting system, giving back time to their legal team, empowering them to do more specialized and strategic tasks.
• Maximized VMS utilization, and reduced costs with automatic deprovisioning
• 100% IT SLA (Service Level Agreement) compliance 2X faster response times for IT tickets
• 80% reduction in Legal operation costs
• 100% security compliance, zero data breaches
Grab• With the acquisition of UBER’s SEA operations,
• Grab saw a massive influx of new initiatives and people.
• Onboarding and provisioning of new staff was too time consuming and often prone to human error.
• A lean IT team meant onboarding automation (and other IT operations) were getting delayed due to bandwidth.
• In a time of rapid expansion, Grab needed to ensure that processes across IT and PeopleOps were as efficient and robust as possible.
• Automated onboarding process & provisioning of Jumpcloud and windows hardware loaded with all approved applications and permissions in under 20 minutes.
• Built ChatOps hub into slack to complete It
• requests, manage systems and assets, and provide employees immediate response to queries via chatbot.
• Thinks of Workato as “the vehicle for dispelling bottlenecks across the organization”
• Saved in excess of 3000 people hours
• Provisioning and building future integrations in a fraction of the time
• Eliminated Human Error
• Elevated Employee Experience
Toast• Toast had been using Celigo for a couple of years. At the time of purchase, Celigo had the best Netsuite connector, but it hasn’t been kept
• up-to-date.
• It was too hard to make changes to their
• integrations without Celigo’s help, which was slow and costly.
• Wanted the ability to create integrations internally, without needing professional services.
• Replaced Celigo with Workato to automate their Netsuite to Salesforce integration
• Built a set of HR and bank reconciliation Automations.
• Used Workato to provide APIs for integration with partner systems.
• Empowered their employees to create integrations without vendor or IT team involvement.
• Were able to create hundreds of automations on their own, across functions in the business.
• They use Workato to monitor the automations.
• Jason earned two promotions since implementing Workato, and his team grew from 1 to 4 people, because of the value they provide to the business
Slack• Were manually building integrations for their ecosystem of many dozens of apps, where the pieces were constantly changing
• Wanted to leverage their own technology, Slack, where their people did most of their work
• Sales, Marketing, Legal, HR, and Finance all had integration requirements, and Monica’s team at the time was only 2 people
• Deployed Workato in 2016, got up to speed fast, and enabled other teams to build
• Workato has become the operating system behind their entire business, upon which they can innovate and adjust to constant change
• Were able to get up to speed quickly to serve the business well to enable scaling.
• Today, 80+ builders have created hundreds of automations, and they use Workato to monitor them
• As potential use cases increase, they’ve continued to grow with Workato because of the flexibility, reliability, completeness, and ease of building
Gainsight• As Gainsight’s first CIO, Karl found that there were many apps that different departments had brought in, but none of them were integrated
• Because integration is a key areas of value IT can provide, he focused on finding the right integration platform first
• Chose Workato so all the teams could get a lot done without needing technical expertise
• Initially focused on integrating the quote-to-cash process, then moved more toward automation as they got comfortable with Workato
• Karl considers Workato his “Swiss Army Knife” because they use it for much more than integration. (Automation, ETL from SaaS apps)
• Being able to do multiple use cases with one skillset has allowed IT to add a lot of value without adding a lot of headcount
Enbridge• With 18,000 employees worldwide, as well as recent acquisitions, Enbridge needed to streamline its HR processes across the board.
• From onboarding, offboarding and
• systems access provisioning to global payroll and safety program management. With over 100,000 events an hour, other integration platforms failed agility and robustness test.
• Single centralised HR Hub integrating SAP, Workday and dozens of other apps / data sources with over 100 automations across all of them in a wall-to wall deployment.• Enbridge was able to shift strategy from
• fragmented local integration providers to Workato’s cloudnative platform after the acquisition of
• another energy company, successfully integrating dozens of HR apps into a unified HR hub. This large-scale project allows the addition of new employees from acquisitions to join the company’s processes like payroll without any problems.
Malwarebytes• Initial data warehousing & analytics
• project to develop business insights from data across the organisation.
• Biz Systems team getting 1-3 automation request a week from across different
• units.
• Needed an integration system that facilitated broader range of use cases beyond ETL and data ingestion.
• Pulling data from over 50 different critical business apps and sources and replicating in Snowflake data warehouse followed by streaming data to looker for data visualisation.
• Broader enterprise workflow automations such as synchronising billing data from website to SFDC as well as integrations across other business application such as workday, zendesk, marketing cloud, etc…
• Tied into two top business initiatives (business wide insights/analytics & customer success/retention operations), as well as enabling Biz systems team with future automation requests, Workato facilitates the overall health of Malwarebytes business in real time
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