Chat is cost-effective for clients and convenient for customers
Users love chat, and we have offered it since our inception. Live chat means customers are interacting with agents, not bots, not virtual programs, not artificial intelligence.
Chat means immediacy with no automated menus to navigate
Customers can initiate a chat session from anywhere – work or home, smartphone or laptop, without carving out exclusive time. Live chat done right increases conversions, generates positive word of mouth and delights users.
We proactively engage customers as they browse your site, boosting sales, sign-ups and appointments with your team.
From basic password recovery and product education to advanced troubleshooting, we’re experts in supporting product challenges.
From turning cancellations into renewals to securing long-term contracts after great contacts, we help you keep more customers.
We make it easy for your customers to quickly get up and running so they get the most value from your products and services.
Billing and Account Management
We’re skilled and experienced in resolving sensitive contacts involving customer bills, plans, refunds, credits and adjustments.
Cross-Selling and Upselling
Every chat is an opportunity. Once we resolve issues, we introduce your new offers to your customers, delivering you up to 200% ROI.
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We can also create customized solutions to meet your needs. Let us know how we can help!
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