Digital Workplace Solutions | Enterprise Application Integration Services

Engineer Better Digital Product
Integrate Enterprise Applications Build Enterprise Product Platforms
Scale Development Teams Quality Assurance & Testing Build Digital Service Platforms

Product Demo

Unlock the power of

Pre-built integrations with Workato’s Embedded Solution

You don’t want your platform to be isolated from the other 1200+ enterprise-level applications in the market. Now say yes to every integration requirement your clients have. Integrate with your clients’ tech stack and increase customer retention by giving them the power and freedom to choose an integration recipe that is fit for just them.

Solutions

By Functions

Products

Tackle your integration backlog with a customized integration experience. Settle the debate of Build Vs Buy.
show me how

Incident Management
Automatic issue detection, triage, and resolution for rapid response.

Proactively detect problems and automatically initiate the incident process. Reduce time to resolution by seamlessly connecting information across multiple systems and escalating tickets via collaboration tools for assignment and triage.
Intelligent Helpdesk
Helpdesk Assistant in Slack & Teams

Workbot and AI work together with knowledge base content to answer questions real-time and help resolve issues quickly.
End-User Support
Secure employee onboarding and offboarding

Make sure nothing slips through the cracks by automatically provisioning & deprovisioning equipment and account access, as well as updating payroll and finance. All while collecting the needed approvals and reporting updates along the way.
Chatops
Bot driven Incident Escalation

Context switching kills productivity. Now you can have tickets from all systems escalated within the apps you use the most and team members can collaborate directly in the channel to resolve issues.

MARKETING

Budget & Planning
Automated planning & performance management

Combining budgets to activities is no longer a tedious manual exercise. Workato lets you:
- Connect ERP systems to marketing and PM tools
- Plan strategically
- Invest efficiently
- Measure impact
Campaign Creation
Asset searchability & collaboration bot

With Workato, work management platforms can easily:
- Integrate with ticketing systems, digital asset management tools and creative tools
- ensure consistent and accurate communication
- Tie keywords and metadata on specific assets to campaign, CRM, sales enablement tools, and use chat bots in Slack / MS team to “fetch” final assets
User Acquisition
Lead Management

When a request comes in, Workato automatically:
- Enriches lead data
- Syncs with your marketing automation platform & CRM
- Routes the lead through Slack to the assigned SDR or AE
- Allows the rep to take action all in less than 5 minutes
- Helps convert 10x more leads into meetings
Retention & Expansion
Automated upsell/cross-sell activities based on product usage

Workato allows you to:
- Capture product usage data and add existing accounts to expansion campaigns based on usage type/amount
- Proactively turn on account-based advertising tactics and identify potential churn risk
Analytics
Capture multi-touch revenue attribution

With Workato you can:
- Track every touchpoint in the marketing funnel from ads to events to signups
- Automate the ROI of campaigns for end-to-end attribution

Talent Acquisition
Recruitment Automation

You no longer have to search for the best candidates to find them.
- Keep job descriptions up-to-date
- Sift through candidate data (from job boards and your ATS)
- Score resumes
- Sync it all with your HCM
Onboarding
Pre-hire to Hire Automation

Get your new employees set up in a click. Literally one click.
- Automatically move candidate data into HCM
- Send documents for signature
- Provision apps & devices
- Update payroll
People Ops
Change Management

Never worry about staying up to date. Workato automation allows you to:
- Quickly and accurately process adjustments to employee roles
- Change company policies so your company doesn’t skip a beat
Wellness & Collaboration
Wellness Bot

Easily prioritize your employee’s health. Wellness Bot creates a wellness plan for the day.
- Set fitness reminders
- Share mindfulness techniques
- Create company-wide health challenges to keep your team thriving
Offboarding
Secure Employee Offboarding

Employee offboarding has never been easier. Make sure nothing slips through the cracks.
- Deprovision equipment and access
- Update payroll and finance
- Send alerts of any issues along the way

FINANCE

Quote-to-cash
Streamline your CPQ and Quote-to-Cash processes

Automate your entire revenue process end to end – product configuration, pricing, quoting, contracts, invoicing, billing, orders, revenue recognition and renewals. It’s your most critical business process.
Ap & Procurement
AP and Procurement automation

Trigger procurement requests for new inventory/assets while recording payment status and history. Keep vendor data in sync to automate payments, expenses, payroll, and return merchandising (RMA).
Compliance
Compliance Document Management & Archiving

Documents are automatically uploaded and organized to proactively meet regulatory filing and audit checkpoints. Everything is seamlessly archived when the books are closed.
Financial Reporting
Continuous Close to deliver real-time visibility

Continuously collect and monitor all spend and revenue data in one dashboard. Empower your team to make agile business decisions with real-time reporting.

SALES

Lead To Opportunity
Connect the entire Customer Journey for end-to-end insights

Have a 360° view of your customer to personalize your pitch. Stay up to date with every touchpoint and have all your customer data in one place.
Opportunity Management
Create an AI-driven deal desk

Orchestrate an entire deal desk, including creating quotes and managing approvals, all via chat. Get a complete view of your accounts including support tickets, personnel changes, and other relevant activity.
Streamlined Closing
Streamline Order to Cash & Onboarding Customers

Automate the payment process end-to-end from billing to a smooth handoff to Customer Success for training, support plans and SLAs. When an opportunity is won, automatically send invoices, track payment, and start fulfillment.
Farming
Discover upsell, cross-sell opportunities

Get real-time visibility into your existing accounts (usage and touchpoints) as well as interest from new leads to identify upsell/cross-sell opportunities.

SUPPORT

Customer Intelligence
True 360° – connect the entire customer journey for end-to-end insights

Stay up to date on every touchpoint by having all customer data in one place. Capture in-product data from multiple sources and receive packaged insights to predict churn and automatically create tickets when users hit roadblocks.
Mean Time To Resolution
Intelligent Support Bot – Escalate and resolve issues from Slack

Context switching kills productivity. Now you can have tickets escalated in real-time and resolve them directly from the apps you use most.
Customer-driven Engineering
Integrate Customer Feedback Straight into your Products

No need to duplicate work. Integrate your support apps with your development tools to close the loop for bugs and enhancement related support issues.
Churn Prediction
Issue Prevention – Be proactive and preempt churn

Use AI to predict issues or the potential for churn and engage with users when it matters most.

Our mission is to help our customers achieve exponential growth and competitive advantage in the global markets by providing scalable platform for product development.

About

LinkSoft

Linksoft is a leading Global information technology company taking a collaborative approach to create customized solutions across the digital value chain.

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